Business Process Outsourcing Services

Abstract

Business process outsourcing (BPO) is an increasingly important skill as the use of business functions becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support. The skills required to successfully set-up and manage a business encompass everything from staff recruitment and personnel management, to technical understanding of the options available, and the all-important customer relationship management. From small customer service departments to large BPO services, the importance of developing successful BPO is vital for building a valued relationship with customers to support long-term business growth. This system (BPO) is useful to the organization, it maintains the information about the employees and it also contains the necessary information of the customer and their phone Numbers, their services also. It also maintains the employee roaster details. This system will track the employee’s login details. And also maintains the data the employee attend the call and his behavior with customer and the speech will be recorded into file. Sometimes customer request for service to the organization. This data also maintains the system.

Existing System

In existing technology business meetings, goals and perspectives are conducted manually. So it is a time consuming process. The important aspects of one concern will get leaked. So that the existing technology is not efficient for the business peripherals. Hence we design a proposed system in a effective manner.

Proposed System

A BPO is a centralized office used for the purpose of receiving and transmitting a large volume of request by telephone. A BPO is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a BPO, collective handling of letters, faxes, live chats, and e-mails at one location to known as a contact center. A BPO center is often operated through an extensive open workspace for BPO employees, with work stations that include a computer for each employee; a telephone set/handset is connected to a telecom switch, and one more supervisor stations. It can be independently operated by networked with additional centers.

Architecture